Effective Date: July 14, 2026
Last Updated: July 14, 2026

Nova Skin & Wellness Centre (“Nova,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, book an appointment, request information, or receive services from Nova Skin & Wellness Centre.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• Our website
• Online appointment and consultation forms
• Telephone, text message, and email communications
• Online booking platforms
• In-person interactions at our clinic
• Marketing and social media communications
• Other services operated on behalf of Nova Skin & Wellness Centre

Clinical and medical records may also be subject to additional professional, regulatory, and legal requirements.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

Contact Information

• Full name
• Email address
• Telephone number
• Mailing address
• Preferred method of communication

Appointment and Service Information

• Appointment requests and booking details
• Services or treatments you are interested in
• Consultation history
• Communication preferences
• Information submitted through website forms

Health and Medical Information

When reasonably necessary to provide healthcare, wellness, cosmetic, or medical services, we may collect information such as:

• Medical history
• Current medications
• Allergies
• Health conditions
• Treatment history
• Laboratory information
• Photographs taken for consultation or treatment purposes
• Other information relevant to your care

Health information is treated as sensitive personal information and is handled with additional care.

Payment and Transaction Information

We or our authorized payment providers may process:

• Billing information
• Payment details
• Transaction history
• Insurance or reimbursement information, when applicable

Nova generally does not directly store complete credit-card information when payments are processed by a third-party payment provider.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Website interaction and performance information
• Cookie and analytics information

3. How We Use Personal Information

We may use personal information to:

• Schedule, confirm, modify, and manage appointments
• Respond to inquiries and consultation requests
• Provide cosmetic, medical, wellness, and preventative-health services
• Assess eligibility or suitability for services and treatments
• Maintain clinical, administrative, and financial records
• Process payments and issue receipts
• Communicate treatment instructions, reminders, and follow-up information
• Send service-related telephone, email, or text communications
• Improve our website, services, and patient experience
• Maintain the safety and security of our website and systems
• Meet legal, regulatory, insurance, accounting, and professional obligations
• Investigate complaints, incidents, or suspected fraud
• Send marketing communications where consent has been provided or where otherwise permitted by law

We will not use personal information for a materially different purpose without obtaining additional consent, unless the use is permitted or required by law.

4. Consent

We seek meaningful consent before collecting, using, or disclosing personal information, except where consent is not required or where collection, use, or disclosure is otherwise permitted by law.

Consent may be provided:

• In writing
• Electronically
• Verbally
• Through completion of an online form
• Through an action that reasonably indicates consent

The form of consent may depend on the sensitivity of the information and the circumstances in which it is collected.

You may withdraw your consent, subject to legal, regulatory, professional, contractual, or operational restrictions. Withdrawing consent may affect our ability to provide certain services.

Canadian privacy guidance states that valid consent should allow an individual to understand the nature, purpose, and consequences of the collection, use, or disclosure of their information.

5. Text Messages and Email Communications

When you provide a telephone number or email address, we may contact you regarding:

• Appointment confirmations and reminders
• Consultation follow-ups
• Treatment-related information
• Administrative or billing matters
• Responses to your inquiries
• Service updates
• Promotional communications where permitted

Standard messaging and data rates may apply.

You may unsubscribe from promotional emails by using the unsubscribe option included in the message. You may opt out of promotional text messages by replying STOP, where supported.

Opting out of promotional communications will not prevent us from sending necessary appointment, safety, clinical, billing, or administrative communications.

6. Disclosure of Personal Information

We do not sell or rent personal information.

We may share information with authorized third parties when reasonably necessary, including:

• Healthcare professionals and clinic personnel involved in your care
• Appointment-booking and patient-management platforms
• Website hosting and technical service providers
• Payment processors and financial institutions
• Email, telephone, and text-message service providers
• Laboratory or diagnostic service providers
• Professional advisers, including legal, accounting, insurance, and compliance advisers
• Government, regulatory, law-enforcement, or professional bodies where required or permitted by law
• A purchaser, successor, or adviser involved in a proposed business transaction, subject to appropriate confidentiality protections

Third-party providers are expected to process information only for authorized purposes and to apply appropriate safeguards.

7. Online Booking and Third-Party Services

Our website may connect to third-party booking, payment, mapping, analytics, social-media, or communication platforms.

When you use a third-party service, information may be collected directly by that provider and may be governed by its own privacy policy and terms.

We encourage you to review the privacy policies of third-party services before providing personal information.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Enable essential website functions
• Remember preferences
• Understand website usage
• Measure website performance
• Identify technical issues
• Improve navigation and content
• Evaluate marketing effectiveness

Some cookies are necessary for the website to function. Other cookies, including analytics or advertising cookies, may be optional depending on our website configuration.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Canadian privacy guidance generally requires meaningful consent where online tracking involves the collection, use, or disclosure of personal information.

9. Social Media

Our website may include links to Instagram or other social-media platforms.

When you visit or interact with a social-media platform, that platform may collect information according to its own privacy policy. Nova does not control how third-party social-media platforms collect or use information.

Please avoid submitting confidential medical information through public comments or direct messages on social media.

10. Photographs and Treatment Images

Photographs may be collected when appropriate for consultation, treatment planning, clinical documentation, monitoring progress, or maintaining medical records.

We will obtain separate consent before using identifiable photographs for advertising, education, social media, website galleries, or other promotional purposes, unless otherwise permitted by law.

Refusing promotional-photo consent will not affect your eligibility to receive services.

11. Safeguarding Personal Information

We use reasonable administrative, physical, and technological safeguards designed to protect personal information against:

• Unauthorized access
• Loss or theft
• Improper collection
• Unauthorized use or disclosure
• Alteration
• Destruction

Safeguards may include access controls, secure systems, confidentiality requirements, staff training, secure disposal practices, and service-provider agreements.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured email or social-media messages.

12. Storage and International Processing

Personal information may be processed or stored by service providers operating in Canada or other jurisdictions.

When information is stored or processed outside Canada, it may be subject to the laws and lawful access requirements of the jurisdiction in which it is located.

We select service providers with consideration for the sensitivity of the information and the safeguards available.

13. Retention and Disposal

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Maintain appropriate patient and business records
• Fulfil the purposes described in this Privacy Policy
• Meet professional, legal, regulatory, tax, insurance, and accounting requirements
• Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted, destroyed, or anonymized, subject to applicable record-retention obligations.

14. Accessing or Correcting Your Information

You may request access to personal information that we hold about you and ask us to correct information that is inaccurate or incomplete.

To protect privacy and security, we may need to verify your identity before processing a request.

Access may be restricted where permitted or required by law, including where disclosure could reveal another individual’s personal information, confidential commercial information, or legally privileged information.

Federal privacy guidance provides individuals with rights to request access to personal information held by organizations, subject to applicable exceptions.

15. Children and Minors

Our website is not intended to collect personal information directly from young children without the involvement of a parent or legal guardian.

Where services are provided to a minor, consent will be managed according to the minor’s capacity, the nature of the service, professional obligations, and applicable law.

Parents and guardians should not submit unnecessary information about a minor through unsecured website or social-media channels.

16. Privacy Incidents

If we become aware of a privacy or security incident, we will investigate and take reasonable steps to contain and address the incident.

Where required by applicable law, we may notify affected individuals, regulators, professional bodies, or other appropriate authorities.

17. External Links

Our website may contain links to websites that are not operated by Nova.

We are not responsible for the privacy practices, security, availability, or content of external websites. Visiting a third-party website is subject to that website’s own terms and privacy policy.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Our services
• Our technology or service providers
• Our privacy practices
• Legal or regulatory requirements

The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of our website after an update indicates acknowledgement of the revised policy, subject to any additional consent required by law.

19. Contact Us

Questions, concerns, access requests, correction requests, or complaints regarding privacy may be directed to:

Privacy Officer
Nova Skin & Wellness Centre

Phone: 236-471-5467
Text: 236-857-9663
Email: [email protected]

Adress: 1510 W 11th Avenue. Vancouver BC. V6H 3J1